At Cay's Creative Designs, we want you to be 100% satisfied with your purchase.
We ship worldwide. Most items arrive within 5-15 days. Free Shipping in the USA, some items may have shipping costs outside of the USA. Please allow 2-4 weeks for your product to arrive. We have a 75-Day Buyer Guarantee that if you do not receive your product within 75 days, we will give you your money back. 15 day free returns. See return policy for more information.
Our return policy gives you 15 days from the day you receive your purchase, to either exchange or get a full refund. All you have to do is ship the product back to us with our provided shipping label, free of cost to you. Your item must be in new, unused condition, and with the original packaging.
We offer a 75-Day Buyer Guarantee! This overrides our return policy and provides the assurance that you will receive the item you purchased.
- Item not received – The buyer reports that the item was not delivered after 75 days from purchase.
- Item not as described – The buyer does not believe that the listing description matched the item they received.
If you find yourself in one of the above situations, please send us an email or a direct message on social media explaining the issue, how you would like it to be resolved, and include a picture of the product to address your concerns in the most efficient and quickest way possible. Refunds may take up to 7 business days to reflect on your account depending on your banking company.